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Power Manufacturer Unveils New Customer Platform

28 April 2017   (0 Comments)
Posted by: Amanda McFarlane
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Barry Jarvis - business development manager and Riello Hub lead

Leading power manufacturer, Riello UPS, has launched a new digital platform at major tech event, IP EXPO Manchester. The Riello Hub platform has been designed to offer customers a one-stop-shop of all information they need about the company’s power protection products and services.

Customers need a unique login to access the site, which contains technical information about UPS’, battery boxes and accessories. This includes everything from user manuals to technical data sheets, technical drawings, price lists and product photos.

The Hub, which already has 48 companies and more than 180 users registered, also has the unique function to track customer enquiries and leads. Barry Jarvis, business development manager and Riello Hub lead, said: “We launched The Hub to give our customers a place to instantly access all of the data they need. “It works particularly well with our reseller network, which accounts for around 60 per cent of our sales activity, because they can quickly collate the product detail they need for their customers. Being able to check product stock and view the live status on orders is also a major benefit for them. It also works well for the customers we deal directly with as they can see our whole product portfolio easily and access information they need.” Peter Phillips, operations manager at Secure Power said: “The fact that we have a single place to access product information and stock details has greatly improved the speed in which we can specify a Riello UPS solution.  As a company which likes to be as self-sufficient as possible when it comes to quoting and pride ourselves on our quick turnaround, the Riello Hub has streamlined an already very easy process.” Other functions of the Riello Hub include access to the latest firmware for Certified Engineers, customer specific marketing and access to both 3D and BIM models of product.

Leo Craig, general manager of Riello UPS, said: “The launch of The Hub underpins Riello’s continued commitment to customer service in the UK. When you’re buying a power solution or service from us, you can be assured that you’re not only getting a premium product but that you’re getting premium customer service and can trust us to deliver.” To find out more about The Hub or to speak to a member of the team about it, call 0800 269 394 or email hub@riello-ups.co.uk.

ENDS

Editors notes:

For further information, please contact carrie.allen@activeprofile.co.ukor claire.ephgrave@activeprofile.co.ukat Active Profile or call 0151 556 7050 / 0161 660 1033.

Background on Riello UPS

Riello UPS Ltd is the UK subsidiary of Riello UPS S.p.A, one of the world’s leading manufacturers of uninterruptible power supplies and standby power systems from 400VA to 6MVA. The company is part of the Riello Elettronica Group, with subsidiary businesses and support offices worldwide.

The award-winning UK subsidiary prides itself in delivering the highest levels of customer service, technical expertise and the most reliable power protection solution. The UK-based team is on call to provide bespoke support and a responsive service every step of the way.

Products can be shipped from its UK HQ within 24 hours and range from small to large scale solutions across any sector requiring critical power back-up.

The Riello UPS premium product range includes solutions such as the award-winning modular UPS Multi Power, the Multi Power Combo and Master HE through to smaller solutions such as the Vision Rack, Sentinel Dual and Multi Sentry.

Get in touch

Contact the team today by calling 0800 269 394 or emailing sales@riello-ups.co.uk

For the latest news, visit www.riello-upspr.co.uk/

For details on products and services, visitwww.riello-ups.co.uk/

Follow us on social channels:

@riello_ups_uk

‘Riello UPS UK’ group on LinkedIn or Facebook

 

 

 


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